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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS (FAQ)

WATER SERVICE CONNECTION

+ What are the requirements for a new water service connection application?

+ How do I apply for an additional water service connection?

+ What are the requirements needed to file a change of ownership?

+ Why is my water service disconnected?

+ Can I request for temporary water service disconnection?

+ How do I request for water service reconnection?


WASTEWATER SERVICE REQUEST

+ How can I request for septic tank desludging service?


METER READING AND TESTING

+ How do I read my water meter?

+ Can I request for a meter testing?


BILLING

+ Why is there a sudden increase in my water bill?


LEAKS

+ What is an Undergound Leak (UGL)?

+ How do I know if I have a leaking pipe?


SPECIAL RATES/DISCOUNTS

+ What is the "lifeline" rate?

+ How do I avail of a Senior Citizen discount?


WATER USAGE

+ Can I store water?

+ What is flushing?